Amalia’s Soft

At Amalia’s Soft, we are committed to providing high quality lingerie while maintaining strict hygiene standards. Please read our policy carefully before placing your order.

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Hygiene & Intimate Items Policy

Due to hygiene and safety reasons, lingerie, panties, bodysuits, slips, robes, and all intimate apparel are non-returnable and non exchangeable unless the item is defective or incorrect.

Any item showing signs of:

Wear or use

Washing

Perfume scent

Makeup or deodorant marks

Stains

Removal of hygiene seal or tags

will not be accepted under any circumstances.

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Defective or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.

Please provide:

Order number

Clear photos showing the issue

After verification, we will offer one of the following:

Replacement (subject to availability)

Store credit

Refund (if replacement is unavailable)
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Size Responsibility

Customers are responsible for reviewing the size guide before placing an order.

Amalia’s Soft is not responsible for incorrect size selection after order confirmation.

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Exchange Policy

Exchange requests must be submitted within 3 days of receiving the order.

To be eligible:

Item must be unused

In original condition

With original tags and packaging

If approved:

Customer bears all shipping costs
Exchange is subject to stock availability
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Refund Policy

Refund requests are only accepted for defective or incorrect items.

If approved:

Refund will be issued to the original payment method

Processing time: 5–10 business days after inspection

Shipping fees are non-refundable

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Sale & Promotional Items

Items purchased during sales, promotions, or special offers are final sale and cannot be refunded or exchanged.

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Order Cancellation

Orders cannot be cancelled once they have been processed or shipped.

We reserve the right to refuse any request that does not comply with the above conditions.

For any inquiries, return or exchange requests, please contact us at: support@amaliassoft.com